This Privacy Policy ("Policy") describes how Reachael ("we," "us," or "our") collects, uses, stores, shares, and discloses your personal data when you use our website, mobile applications, smart calendars, and other products and services linked to this Policy (collectively, the "Services").

This Policy also includes disclosures required by applicable laws (see the "Additional Legal Disclosures" section below) and serves as our "Notice at Collection" under the California Privacy Rights Act.

If you access our website or use our Services from the European Union, the United Kingdom, or other regions within the European Economic Area, please refer to the accompanying European Privacy Supplement.

Data We Collect and How We Use It

Reachael collects personal information about you based on how you interact with our Services. For example: * When you create an account to use our digital frame or smart calendar products, you provide us with your name, address, contact information, billing details, names and contact information of friends and family you invite, photos, calendar events, and other personal data. We use this information to:
-Provide and monitor the Services you purchase
-Contact you for customer support and administrative purposes
-Respond to your inquiries
-Send communications related to our products and services, including promotional updates and events (where you have consented and until you withdraw consent)

When you use our Services, we may also collect device information such as your IP address, device name, operating system version, app configuration, time and date of service use, and other statistics. We use this information to:

-Understand and analyze user trends and preferences
-Improve our Services and develop new products, services, and features
-Investigate and take action against illegal activities, such as unauthorized access or fraud

Protecting Your Photos and Videos

We protect your photo and video content using industry-standard security measures, including:
-Storing your content on secure cloud servers
-Transmitting photos and videos to your Reachael device using encryption protocols
-Never sharing your content unless you explicitly instruct us to do so, such as when you choose to share with family members or others through their devices

Third-Party Services

If you choose to link our Services with third-party services (e.g., syncing your online calendar or using Amazon Fire devices with our Reachael app), we will use collected information to verify your identity, provide requested services, and transmit data according to your preferences.

Third-party services operate under their own privacy policies. We are not responsible for their data practices. We encourage you to review their privacy policies to understand how they handle your information.

Cookies and Analytics

We may use technologies like cookies and web beacons to monitor how users interact with our website and mobile apps. This helps us better understand user behavior and improve our Services.

You can disable or delete cookies through your browser settings, but please note that doing so may affect the functionality of our Services.

When We Disclose Data

We do not disclose personal data collected through our Services to third parties without your consent, except as described in this Policy. We do not sell your personal data. We may share information with: 
Third-party vendors who help us provide our Services under written agreements requiring them to use data only for specified purposes.
Third-party services you choose to link with our Services.
Digital advertising partners to deliver more relevant ads. You may opt out by emailing support@reachael.com 
Legal authorities when required by law or to prevent harm.

Business Transfers

If Reachael or its assets are acquired, your information may be transferred to the new owner. We will notify you of any changes via email or a notice on our website.

Security Measures

We implement physical, technical, and administrative measures to protect your data. However, no method of transmission or storage is completely secure. We also encourage you to take steps to protect your personal information.

Children’s Privacy

Our Services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

European Privacy Supplement

This supplement applies to residents of the European Economic Area (EEA), EU, UK, or Switzerland. Under the GDPR and other applicable laws, Reachael acts as the data controller for your personal information.

Reachael complies with the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. For more information, visit the official DPF website.

If you have questions or complaints regarding our DPF certification, please email support@reachael.com We aim to respond within 30 business days.

Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to processing or withdraw consent where applicable. To exercise these rights, email support@reachael.com.

California Residents

Under the CCPA, California residents have the right to:
Know what personal information we collect and how it is used
Request access to or deletion of personal information
Receive information about financial incentives
Exercise rights without discrimination
To exercise your rights, contact us at support@reachael.com
We do not sell personal information as defined under the CCPA.

Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page and effective immediately. Continued use of our Services after changes constitutes acceptance of the updated Policy.

Contact Us

If you have questions or suggestions about this Policy, please contact us at support@reachael.com or write to us at:

HONGKONG GENESIS TECHNOLOGY CO., LIMITED
FLAT/RM 02 16/F LUCKY  CENTRE  NO. 165-171 WAN CHAI ROAD,WANCHAI,HK, 571042
HONGKONG